In accordance with Article 52 of the Consumer Code, the consumer Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) days starting from the day of delivery of the Products purchased on the Site.
The right of withdrawal is properly exercised within the withdrawal period outlined in Article 52, paragraph 2, and Article 53 of the Consumer Code, if the Customer sends notification of the withdrawal to the Seller before the expiration of the withdrawal period.

Pursuant to Article 54 of the Consumer Code, the consumer Customer may withdraw from the contract concluded with the Seller by sending an explicit declaration of withdrawal by mail or email to the addresses indicated above, optionally using the template form in Annex 1, letter B, of the Consumer Code.

Upon receiving the declaration of withdrawal, the Seller will promptly confirm receipt of the withdrawal via email. Following verification, the Seller will send an additional email to accept or reject the withdrawal based on whether the terms and conditions outlined below have been respected.

In accordance with Article 57 of the Consumer Code, once the withdrawal from the contract has been exercised, the consumer Customer must return the Products by shipping them to the Seller or delivering them to a physical store explicitly designated by the Seller, without undue delay and in any case within 14 (fourteen) days from the date the Customer communicated their decision to withdraw. The deadline is met if the Customer sends the Products back before the expiration of the 14 (fourteen) day period.
The Customer is fully responsible for the costs of returning the Products to the Seller and for any loss or damage to the Products during transit due to the negligent choice of courier and/or shipping method. Therefore, it is suggested to use highly reliable couriers and shipment methods with tracking.

In addition to the terms and conditions described in the preceding sections 10.1, 10.2, and 10.3, the right of withdrawal is deemed properly exercised if the following conditions are fully met:

• The Products must not have been used, worn, or washed.
• The Products are delivered to the Customer with an identification and single-use tag: this tag must still be present, well-preserved, and, in the case of single-use seals, attached in its original position.
• The Products must be returned in their original packaging; if it is single-use packaging, it must remain unopened and securely sealed.
• The Products must retain all original labels, packaging, and accessories (dust bags, hangers, garment covers, etc.) received with the order.
• Swimwear and underwear (bikinis, briefs, boxers, etc.) may only be tried on over the Customer’s personal undergarments and must not show signs of use. The protective hygienic label must not be removed.
• The Products must not be damaged.
• The Products must be delivered to the courier designated for the shipment or directly to a physical store indicated by the Seller within 14 (fourteen) days from the date of communication of the withdrawal to the Seller.
• For Products shipped from a country outside the European Union, import duties and taxes in Italy must be prepaid by the Customer.

Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded in cases where the Customer has purchased Products made to measure, personalized, or sealed products that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

If, after appropriate verification by the Seller, the right of withdrawal has been exercised in accordance with the terms and conditions indicated above, the Seller will notify the Customer via email of the acceptance of the withdrawal and the returned Products. Subsequently, the Seller will refund the price paid (excluding import taxes, customs duties, and any other amounts not included in the sale price) as soon as possible and, in any case, within 90 (ninety) days from the date the Seller was informed of the withdrawal.

In the case of a refund, the Customer may choose between two different options, to be communicated to the Seller in response to the email confirming the withdrawal:

1. Voucher: A discount code will be sent to the Customer, corresponding to the price of the returned Products (net of import taxes, customs duties, and other amounts not included in the sale price). This voucher may be used within 90 (ninety) days from issuance in a single transaction for an order of equal or greater value.
2. Refund: For orders paid via PayPal or credit card (including Apple Pay), the refund, net of import taxes, customs duties, and other amounts not included in the sale price, will be issued to the PayPal account or credit card used for the payment. The Seller has no control over the processing times, as they are managed solely by PayPal or the issuing bank.

If the Customer fails to comply with the terms and conditions for exercising the right of withdrawal as outlined in sections 10.2, 10.3, and 10.4, they will not be entitled to a refund of the amounts already paid. The Seller will notify the Customer via email of the non-acceptance of the return. In this case, the Customer may request the return of the Products in their original condition at their own expense within 14 (fourteen) days from receiving the Seller's email. If the Customer refuses, the Seller reserves the right to retain the Products along with the payment received.

In any case, the Seller cannot be held responsible for:

• Delays in refunds attributable to the Customer (e.g., failing to communicate refund preferences or providing incorrect information), banks, payment circuits, and/or third parties.
• Products returned in error, damaged, or not returned due to the responsibility of the courier or other third parties.

With the exercise of the right of withdrawal, the Customer is not entitled to request exchanges (e.g., size, color, item, etc.) for the returned Products.