General conditions of Sale

General Conditions of Sale

Last update date: 02/24/2022

INTRODUCTION.

The offer and sale of products on this website of Cancellato S.rL, Benefit Company and Innovative StartUp (henceforth, also "Seller"), reachable at the URL www.canceled uniformcom (hereinafter, "Site"), are governed and regulated by these General Conditions of Sale.

It should be noted that these General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on the Site by the User and the acceptance of the same by the Seller.Therefore, the supply of services or the sale of products by subjects other than the Seller are not included, even if they may be present on the site or reachable, for example, through links, banners, or other types of connections.The Seller is therefore not responsible for the provision of services or the sale of products by the aforementioned third parties.

 

  1. COMMERCIAL POLICY.
  2. The clothing items offered on the Site (hereinafter, "Products") are produced directly by Cancellato S.rL, Benefit Company and Innovative StartUp, with registered office in Milan, via Premuda n.46, c.f.and P.VAT 11746840963, REA number MI2622417.
  3. All order proposals and returns made on the Site must correspond to normal consumption needs, both in relation to the number of Products purchased with a single order, and in the case of multiple orders relating to the same Product even where each order is quantitatively corresponding to normal consumption needs.
  4. It is forbidden for the User to order Products for the purpose of their subsequent resale.
  5. In any case, Canceled S.rL, Società Benefit & Innovativa StartUp will not accept proposals that do not comply with these General Conditions of Sale and the Terms of Use, communicating to the User the non-acceptance of the order proposal.

 

  1. CUSTOMER REQUIREMENTS.
  1. In order to place orders on the Site, and acquire the status of Customer, the User declares to possess the following minimum mandatory requirements:
    1. be of legal age, i.e. be 18 or older;
    2. have a registered account on the Site, linked to a valid e-mail address;
    3. have the ability to act and therefore be able to stipulate legally binding contracts.

 

  1. ORDER AND PURCHASE PROCEDURE.
  1. The order and purchase of Products on the Site can only take place after free registration of an account on the Site, the procedure for which is illustrated in detail in point 6 of the Terms of use.
  2. To order, choose the Product individually (also in color and size) and add it to the cart.The cart represents a virtual position of the User in which the selected Products are stored and ready to be paid for.
  3. The User can add Products to the cart and find them again when the next browser session is opened thanks to cookies (for information on cookies, consult the Cookie Policy).
  4. When the selection of Products is complete, the User must examine the cart for a summary and check: to access it, click on the cart icon displayed in the menu located on each page of the Site.
  5. The cart always indicates the total amount to be paid, inclusive of taxes and duties, especially VAT.If, when ordering, the User enters a delivery destination outside the European Union, the value of the total price (indicated as "Total" on the "Checkout" page) will be updated without VAT.
  6. If the Products in the cart are actually those desired, following the User's check, the latter must click on "Checkout" on the cart page."Checkout" means the depiction and virtual representation of the Seller's shop cashier.
  7. If the Customer has not yet logged in as a registered User, to finalize the order and purchase, he must first access his already registered account, or register on the Site and therefore access his newly registered account.
  8. Checkout is divided into three main steps:
    1. order header and shipping address;
    2. shipping method, with which the Customer can choose how to receive the ordered Products;
    3. payment method, with which the Customer can choose the payment method and obtain the necessary information.
  1. By clicking on the boxes corresponding to "I have read and fully accept the Terms of use and the Privacy Policy" and "By submitting the order proposal, I fully accept the General Conditions of Sale", and then on "Pay now", the User will complete the procedure for sending the order to the Seller.
  2. Without acceptance of the Terms of Use, Privacy Policy and General Conditions of Sale, as indicated in the previous point, it is not possible to forward the order to the Seller.

 

  1. CONCLUSION OF THE CONTRACT.
  1. Pursuant to Legislative Decree 9 April 2003, n.70, the Seller provides the following information.
  2. For the purpose of concluding the sales contract, the User (hereinafter also the "Customer") must send an order proposal electronically via the Site, by filling in the appropriate form on the "Checkout" pages and clicking on "Pay now".
  3. Before sending the order proposal, the Customer has the right to access - by clicking on the appropriate button on the "Checkout" page - his PayPal account or the Apple Pay payment method (in relation to which the Seller is not liable in any way for any disservice or damage possibly caused to the Customer), and is in any case invited to check and correct any data entry errors.
  4. Sending the order proposal requires and implies full knowledge and acceptance by the Customer of these General Conditions of Sale, which in any case are recommended to be printed and kept, and constitutes a binding contractual proposal for the customer.
  5. Once the order proposal has been received, the Seller will send the Customer an automatic e-mail confirming receipt of the Customer's order proposal, which in no way constitutes acceptance of the Customer's order proposal, containing:
    1. General Conditions of Sale applicable to the contract, via link to this page, containing conditions and acknowledgment of the legal guarantee of conformity of the Products;
    2. information on the essential characteristics of each Product ordered and relative price (including taxes or duties);
    3. Product delivery methods and related shipping/delivery costs;
    4. contact details and methods of contact of the Seller, as well as of the assistance service;
    5. delivery term for the Products ordered.
  6. On receipt of the order proposal from the Customer, Cancelled S.rL, Società Benefit & Innovativa StartUp reserves the right to confirm availability for the realization of the Products ordered, as well as to verify the details of previous transactions made by the Customer on the Site.If the realization of the ordered Products is not possible, the Seller will immediately notify the Customer by e-mail and the contract will not be concluded.
  7. The contract is to be considered concluded only when the Customer's e-mail address receives a subsequent e-mail from the Seller accepting the order proposal, with confirmation of the realization of the Products ordered and their subsequent shipping.Therefore, only the Products indicated in this order proposal acceptance e-mail will be included in the contract.
  8. Upon conclusion of the contract, the expected price will be charged to the Customer's account in relation to the chosen payment method.
  9. There is no commitment between the Customer and the Seller, and therefore no contract can be considered concluded, until the Seller has sent the Customer the order proposal acceptance e-mail.
  10. The order proposal acceptance e-mail will also contain a summary of:
    1. General Conditions of Sale applicable to the contract, via link to this page, containing conditions and acknowledgment of the legal guarantee of conformity of the Products;
    2. information on the essential characteristics of each Product ordered and relative price (including taxes or duties);
    3. Product delivery methods and related shipping/delivery costs;
    4. contact details and methods of contact of the Seller, as well as of the assistance service;
    5. delivery term for the Products ordered.
  1. At the time of shipment, the Customer will receive a further e-mail containing the indication of the courier in charge and the shipment tracking number.
  2. The order proposal, and any subsequent contract concluded, will be filed in the Seller's database for the time necessary for the execution of the contract and, in any case, in accordance with the law.The Customer will be able to access the data relating to his order, and therefore to the concluded contract, by accessing his personal account.
  3. There is no commitment between the Customer and the Seller, and therefore no contract can be considered concluded, in the event that they are committed, in the procedure for completing and sending the order, for facts attributable to both the Customer and the Seller, and also for facts not attributable to them, evident and recognizable errors or inaccuracies (by way of example and not limited to: errors or inaccuracies relating to the Customer's data, the identification and/or selection of the Products and/or the relative quantities and/or of its price).
  4. The purchase contract is subject to the termination condition of non-payment of the price by the Customer, therefore, in the event that the Customer does not pay the price due, the contract will be considered automatically terminated.Of this termination and the consequent cancellation of the order, the Customer will be immediately notified by the Seller by e-mail.
  5. In any case, in the unlikely event of a contract not concluded for any reason, which however has already generated a payment of the price by the Customer, the Seller will refund the amount already paid by the Customer, through the same channel with which the Customer has made the payment.In case of cash on delivery, the refund must necessarily be made by bank transfer, after contacting the customer.

 

  1. PRODUCTS, PRICES AND THEIR AVAILABILITY.
  1. The Products sold on the Site are the items present in the electronic catalog published on the Site itself and viewed by the User when the order proposal is sent.
  2. Each Product is described in detail on the specific information page dedicated to it, which will also indicate the color and size to choose, as well as the price.
  3. The displayed prices of the Products are in Euros and are inclusive of taxes and duties (VAT), where applicable.Delivery costs, which may vary in relation to the chosen delivery method and/or in relation to the payment method used, will be specifically indicated (in Euros and inclusive of taxes and duties, where applicable) during the purchase process, before the Customer sends the order proposal, in the receipt of the order proposal ("Order Receipt Confirmation") and in the order proposal acceptance e-mail.
  4. The prices of the Products may be subject to updates, the Seller reserving the right to modify them at any time.The User is therefore invited to check the price of the Products before sending the order proposal.In any case, the price of the Product will be that indicated in the order summary, displayed by the Customer before sending the order proposal and in the relative receipt, and that any changes subsequent to the transmission of this order will not be taken into account .
  5. Where the Product ordered is no longer available, the Seller will immediately notify the Customer by e-mail and the contract will only concern any other Products ordered and available, or, failing that, no conclusion of the contract will be proceeded .

 

  1. WARRANTIES.
  1. The Products, top quality clothing made directly by the Seller, are guaranteed by Cancellato S.rL, Benefit Company & Innovative StartUp
  2. The Products offered on the Site are of a quality equal to the corresponding standards offered on the market, they are not used, irregular or vintage, but made directly upon request by the Customer, after choosing the color and size.However, the clothing and fashion accessories sector is constantly evolving and offers treatments on objects that could be inconsistent with the quality according to the terms of judgment of the customer.For this reason, the description of each Product on the Site will specify the presentation conditions of the item offered, if it differs from the standards present on the market.The Customer is therefore invited to always read the description of the Product, or to contact the assistance service, by writing to: cu@cancellatouniform.com.
  3. The images and colors of the Products on sale on the Site may not correspond to the real ones due to the Internet browser and the screen of the device used by the User.The Seller declines all responsibility regarding the possibility that the colors of the Products present slight differences compared to the real ones, due to a particular configuration or malfunction of the device, browser or screen of the device used by the User, or due to the limitations due to the standardization of web data, such as to reduce the weight and information of images reproduced in a "color space" often reduced compared to the visual spectrum of the human eye.
  4. The Products sold on the Site to consumer Customers are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the law.The lack of conformity of the Product must be communicated to the Seller within two (2) months of its discovery, by registered letter A.R, pec or by contacting the assistance service (writing to: cu@cancellatouniform.com).The Customer who is not a consumer, in accordance with the law, is required to report the defects to the Seller within eight (8) days of their discovery, according to the provisions of art.1495 c.c
  5. For the return of the Product, the provisions of point 11 of these General Conditions of Sale apply.

 

  1. METHODS OF PAYMENT.
  1. For the payment of the price of the products (including taxes and duties, if applicable), and the relative shipping and delivery costs, the Customer can opt for one of the following methods, however indicated on the "Checkout" page (or "Cash"): Credit Card; PayPal circuit, Apple Pay.In no case will costs higher than those actually incurred by the Seller be charged in relation to the chosen payment instrument.In any case, the Seller reserves the unquestionable right to suspend, without notice and justification, one or more of the payment methods listed above.
  2. The Customer is required to follow the following payment procedures in order to purchase the Products ordered, according to the payment method chosen by him.
  3. In case of payment by Credit Card, the Customer can use the secure remote electronic payment system offered by Shopify, which accepts the most common credit cards, belonging to the Visa/Visa Electron, MasterCard, American Express circuits. By adopting this payment system, the payment information is encrypted by the SSL (Secure Socket Layer) protocol.Shopify protects Customer data, as no financial information is passed to the Seller, who does not store, maintain or access the financial and personal data provided during the transaction.For any information, the Customer is advised to consult the Shopify website.
  4. In case of payment through the PayPal circuit, the Customer will be redirected to the PayPal website.Payment will be sent to info@universocancellato.com, according to the procedure established and governed by PayPal and the terms and conditions of the contract agreed with PayPal.The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Seller, who is therefore not able to know and does not store in any way the Customer's Credit Card data (possibly linked to his account PayPal), or the data of any other payment instrument connected with your PayPal account, if any.
  5. In case of payment by requesting to send money via the PayPal circuit, the Customer will be asked to communicate the email address corresponding to his PayPal account with the automatic order confirmation email. the Seller must formalize the request to send money for the sale of goods.Once the Customer communicates this e-mail address, the Seller will formalize the aforementioned request directly through the PayPal platform, so that the Customer can proceed with the payment through this circuit.The Customer guarantees that the e-mail address corresponding to the PayPal account belongs to him and the shipping address indicated on this platform is referable to him, exempting the Seller from any liability deriving from information incorrectly communicated by the Customer, or from him reported on the PayPal platform.
  6. In the case of payment via the Apple Pay circuit, the Customer with an Apple ID account, with a Wallet containing valid credit, debit or prepaid cards, can use the secure remote electronic payment system offered by Apple Inc.The Site will automatically recognize the presence of an Apple ID account stored on the device through which the Customer visits the site and will present the "Apple Pay" button to the Customer.The payment is therefore managed through the integration of the Site with the operating system of Apple Inc., without the need for the Customer to enter billing and credit card information.For any information on the Apple Pay payment method, the Customer is referred to the official page: www.apple.com/en/apple-pay.
  7. In all cases, the price for the purchase of the Products and for the related shipping costs will be charged to the Customer's account (in relation to the chosen payment method) at the time the acceptance is sent by the Seller, of the Customer's order proposal and, therefore, at the time of conclusion of the contract.

 

  1. DISCOUNT COUPON CODES.
  1. The Seller may offer discount Coupon Codes to Users registered on the Site; these discount Coupon Codes can only be applied to purchases made through the User account for which they were offered and registered, and are to be considered strictly personal and non-transferable.
  2. Discount Coupon Codes can have various origins and are generated without notice, and will always be communicated individually to the direct Users concerned. 
  3. Discount Coupon Codes may not be cumulative: the Seller will specify if and when only one can be used per order.
  4. The use of a discount Coupon Code can take place with a maximum spending limit, which will in any case be indicated by the Seller if it is set.
  5. Some brands may be excluded from some promotions and, therefore, it will not be possible to use the discount Coupon Code for the order of the relative Products.
  6. A discount Coupon Code cannot be applied to orders that have already been processed (i.e. sent to the Seller's system).
  7. If the User has a discount Coupon Code, he will have to write it in the appropriate space that appears in the final phase of the Checkout procedure: the overall total of the final price will then be updated automatically.
  8. Discount Coupon Codes can represent discounts, promotions or initiatives, which can be applied in various ways: by way of example, it can be a discount defined in a precise monetary value, or a discount defined as a percentage value on the purchase , or a discount applied only to the second Product ordered.
  9. The specific conditions of use governing the Discount Coupon Codes will be specified at the time of their issue.

 

  1. SHIPPING OF PRODUCTS AND DUTIES.
  1. The delivery of the Products is subject to payment and, unless otherwise provided, the delivery costs are charged to the Customer.
  2. The amount of delivery costs due in relation to a specific order, as well as the delivery times, are expressly and separately indicated (the cost in Euros and inclusive of taxes and duties, if applicable) during the purchase process and in the order summary, before the Customer sends the order proposal.In any case, shipping times may vary based on the availability of the Products and any forecasts are indicative and limited to the Italian territory.
  3. The Seller ships the Products ordered with the service provided by partnered couriers, who track all shipments, in Italy and around the world.At the time of shipment, the Customer will be provided with the shipment tracking number, so that he can follow the progress of the shipment of his order.
  4. In any case, for shipments destined outside the European Union, the shipping service is of the Delivery Duties Unpaid (DDU) type, i.e. customs duties and charges, import taxes and local taxes are always charged to the Recipient customer.
  5. Couriers make deliveries from Monday to Friday, during office hours.In the event that the delivery is not successful due to unavailability of the recipient and/or failure to find the recipient's address due to the Customer's negligence, the order will be sent back to the Seller's warehouse and the sales contract will be considered automatically terminated. , pursuant to and for the purposes of art.1456 c.cThe Seller will therefore refund any price already paid by the Customer, after deducting the costs of the unsuccessful shipment, the costs of storage, the costs of returning it to the Seller and any other expenses which the Seller may have incurred due to the non-delivery due to the absence of the recipient, subject to further compensation for damages.The termination of the contract and the refund amount will be communicated to the Customer by e-mail.
  6. If it is not possible to use an express courier, the Seller may ship via national and international postal services, indicating a shipping code to the Customer, without however guaranteeing traceability.The Customer is invited to contact the Seller for any further information on delivery times, by writing an e-mail to cu@cancellatouniform.com.
  7. Should order proposals be received that provide for the delivery of Products in areas not served by a regular shipping service, the Seller reserves the right not to accept the order proposal.
  8. The shipment of the Products takes place exclusively and strictly following the receipt of the payment.
  9. Customers residing in countries that are not part of the European Union are exempt from VAT and will not be charged.At present, the countries that are part of the European Union are: Austria, Belgium, Bulgaria, Cyprus, Czechoslovakia, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
  10. The Customer is required to report any particular characteristics relating to the place of delivery of the Product and/or its location.In the event that he does not provide such information or provides incorrect information, any additional costs that the Seller will have to incur to complete the delivery of the Product will be at his sole expense.
  11. When the Customer receives the Products ordered, he is required to carefully check the package before affixing a signature as proof of delivery of the shipment.
  12. In the event that the package is damaged or if the adhesive tape is tampered with, the Customer is required to sign the receipt "subject to control", specifically indicating the reason for the reserve (for example: "laundry package ” or “crushed package”) or to refuse the delivery.The unreserved receipt of the Products, in fact, does not allow the Seller to accept any request for reimbursement or compensation for damages by the Customer, nor to take legal action against the courier in the event of loss or damage to the Products, unless the loss or damage is due to willful misconduct or gross negligence of the carrier itself and with the exception of partial loss or damage not recognizable at the time of delivery.In the latter case, however, the damage must be reported as soon as it is known and no later than eight days after receipt.In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.
  13. In the event that the delivery has been accepted with an unauthorized signature or evidence of tampering with the package is found, the Customer is required to immediately report the incident to the courier's local competent office and contact the Seller by sending an email to cu@cancellatouniform.com.
  14. The Products are not subject to import taxes or customs duties, if the delivery takes place in Italy or within the European Union.
  15. Conversely, in the event of deliveries to countries that are not part of the European Union, the Products may be subject to import taxes and/or customs duties, depending on the type of product and the country of destination, which are unpredictable beforehand.For this reason, for more information, the Customer is invited to contact the customs office of his country.In any case, any costs relating to import taxes and/or customs duties are the sole responsibility of the Customer.

 

  1. 10.RIGHT OF WITHDRAWAL.
  1. In compliance with art.52 of the Consumer Code, the Consumer Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) days from the day of delivery of the Products purchased on the Site.
  2. The right of withdrawal is correctly exercised within the withdrawal period referred to in article 52, paragraph 2, and in article 53 of the Consumer Code if the communication relating to the exercise of the right of withdrawal is sent by the Customer before of the expiry of the withdrawal period.
  3. Pursuant to art.54 of the Consumer Code, the Consumer Customer can withdraw from the contract concluded with the Seller by sending the latter, by post or e-mail, to the above addresses, an explicit declaration of exercise of the right of withdrawal from the contract, adopting possibly the type form  as per Annex 1, lett.B of the Consumer Code.
  4. Upon receipt of the declaration of withdrawal, the Seller immediately communicates to the Customer, by e-mail, a confirmation of receipt of the withdrawal exercised, which will be followed, following the checks, by a further e-mail of acceptance or refusal of the withdrawal, depending on the occurrence or non-compliance with the methods and terms of exercise of this right indicated below.
  5. Pursuant to art.57 of the Consumer Code, once the withdrawal from the contract has been exercised, the Consumer Customer is required to return the Products, by shipping them to the Seller or by delivering them to a physical store strictly indicated by the Seller, without undue delay and in any case within 14 (fourteen) days from the date on which he communicated to the Seller his decision to withdraw from the contract.The deadline is respected if the Customer sends back the Products before the expiry of the period of 14 (fourteen) days.The costs of returning the Products to the Seller are totally borne by the Customer, as is the responsibility of the latter in the event of loss or damage to the Products during transport, which is due to a negligent choice of the courier in charge of the shipment and/or shipping methods.We therefore suggest that you hire particularly reliable couriers and use shipping methods with tracking.
  6. In addition to the terms and methods described in the previous points 10.1, 10.2 and 10.3, the right of withdrawal is understood to be correctly exercised if the following conditions are also fully respected: 
    1. the Products must not have been used, worn, washed; 
    2. the Products are delivered to the Customer with an identification and disposable tag: it must still be present, well preserved and, in the case of disposable seals, attached in the original position;
    3. the Products must be returned in their original packaging, if it is disposable it must not have been opened and must still be well sealed;
    4. the Products must still have all the original labels, packaging and accessories (dust bags, hangers, garment covers, etc.) received together with the order;
    5. swimwear and underwear (bikinis, briefs, boxers, etc.) can be tried on by the Customer on his own personal linen, but they cannot show signs of use, nor can the relative transparent hygienic protection label be removed if it has been removed;
    6. the Products must not be damaged;
    7. the Products must be delivered to the courier in charge of the shipment, or delivered directly to a physical store indicated by the Seller, within 14 (fourteen) days from the communication to the Seller of withdrawal from the contract;
    8. in the case of Products shipped from a country outside the European Union, import duties and taxes in Italy must be borne in advance by the Customer.
  7. Pursuant to art.59 of the Consumer Code, the right of withdrawal is also excluded in the event that the customer has purchased tailor-made or personalized products, or sealed products that do not lend themselves to being returned for hygiene or health protection reasons and that have been opened after delivery.
  8. If, following adequate verification by the Seller, the right of withdrawal has been exercised following the methods and terms indicated above, the Seller shall send the Customer, via e-mail, the acceptance of the withdrawal and of the returned Products and, subsequently, to refund any price already paid, with the exclusion of any import taxes, customs duties and any other amount not included in the sale price, in the shortest possible time and, in any case, within 90 (ninety) days from date on which the Seller became aware of the exercise of the right of withdrawal.
  9. In the event of a refund, the Customer can choose between two different methods, to be communicated to the Seller in response to his e-mail of acceptance of the exercised withdrawal:
    1. Voucher: a discount code corresponding to the price of the returned Products will be sent to the Customer, net of any import taxes, customs duties and any other amount not included in the sale price.This Voucher can be used within 90 (ninety) days from the time of issue in a single solution for an order that has a value equal to or greater than the refund;
    2. refund of payment: for orders paid with PayPal or Credit Card (even with Apple Pay), the refund, net of any import taxes, customs duties and any other amount not included in the sale price, takes place on the account/Credit Card from which the payment originated, according to deadlines over which the Seller has no power of control, as these are procedures of the exclusive competence of PayPal or of the bank issuing the Credit Card.
  10. If the Customer does not comply with the methods and terms for exercising the right of withdrawal referred to in points 10.2, 10.3 and 10.4, will not be entitled to a refund of the sums already paid to the Seller, who will communicate the non-acceptance of the return via e-mail; in this case, within 14 (fourteen) days of receipt of the Seller's e-mail, the Customer may request to receive the Products again, at his own expense, in the state in which they were returned to the Seller.In the event of refusal by the Customer, the Seller may retain the Products, in addition to the price already paid for their purchase.
  11. In any case, the Seller cannot be held responsible for:
    1. any delays in the refund attributable to the Customer (where he has not communicated preferences for the refund and/or has communicated incorrect coordinates), banks, payment circuits and/or third parties;
    2. Products returned by mistake, or damaged or not returned due to the responsibility of the shipper or attributable to third parties.
  12. By exercising the right of withdrawal, the Customer has no right to any exchange (size, colour, article, etc.) of Products.

 

  1. RETURN OF NON-CONFORMING PRODUCTS.
  1. If the Product delivered, upon verification by the Seller, does not comply with the order or should be faulty or defective, the Consumer Customer has the right to request the repair or replacement of the Product, or, where such remedies are not possible or were excessively burdensome, has the right to a reduction of the price paid or to the termination of the sales contract, pursuant to art.130 of the Consumer Code.
  2. The Customer who is not a consumer, in accordance with the law, is required to report defects to the Seller within eight days of their discovery, in accordance with the provisions of art.1495 c.c, and can request at his choice, pursuant to art.1492 c.c, the termination of the contract or the reduction of the price, unless, for certain defects, the uses exclude the termination.Furthermore, the Seller explicitly acknowledges the right to request the repair or replacement of the Product to the non-consumer Customer as well.
  3. To request the repair or replacement of the non-compliant Product, the Customer must return the Product by making a formal request to cu@cancellatouniform.com with details of the non-compliance.Upon receipt of the Customer's request, the Seller will provide feedback by e-mail, in which he will specify where and how the Product can be shipped or delivered to the Seller and that the Product itself must be subjected to careful evaluation.
  4. The return will in any case be made at the customer's expense, including any costs relating to import taxes and/or customs duties.
  5. The Seller reserves the right to request photographic evidence before authorizing the return of defective Products.
  6. Once the returned Product has been received, the Seller will verify the effective existence of the fault or defect complained of and the non-attribution of the damage to the Customer himself or to the normal and correct use of the Product.In fact, the so-called supervening defects, i.e. defects due, for example, to the use of the Product or its failure or poor maintenance, are to be considered excluded from the legal guarantee.
  7. In the event of faults, defects or damage to the Product attributable to the Customer or to normal use of the Product, the Seller will notify the Customer, by e-mail, of the reasons for the failure to apply the remedies of the legal guarantee and the methods for recovering the returned Product, with costs totally and exclusively borne by the Customer.In this case, moreover, the Customer will be required to reimburse the Seller for the costs incurred for the return (inspection and transport) of the Product.
  8. Except in the case of a defective and/or non-compliant Product, the Seller does not accept any exchange (size, colour, item, etc.) of Products already purchased.

 

  1. 12.PROCESSING OF PERSONAL DATA.
  1. The personal data of Users/Clients will be treated as illustrated in the Privacy Policy.
  2. For any further information on the processing of personal data, you can contact the Seller by writing to info@cancellatouniform.com.

 

  1. 13.APPLICABLE LAW AND JURISDICTION.
  1. Without prejudice to the application of mandatory consumer protection rules (only in the event that the Customer is a consumer), these General Conditions of Sale are governed by Italian law and, in particular by the Civil Code, by the Code of Consumption (for consumer customers) and by Legislative Decree 9 April 2003, n. 70
  2. In the event of disputes between the Seller and each consumer User/Customer, arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for the alternative out-of-court resolution of disputes, accessible on the website http://ec.Europe.eu/odr.
  3. For all disputes relating to the purchase of Products on the Site and/or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the consumer's choice , the Court of Milan.

 

  1. 14.MODIFICATION OF THE GENERAL CONDITIONS OF SALE.
  1. These General Conditions of Sale may be unilaterally modified by the Seller at any time and are to be considered effective from the date of publication on the Site.