Use less text on mobile! Call attention to a special discount, feature, or promotion here.

General conditions of Sale

General Conditions of Sale

Last update date: 24/02/2022

FOREWORD.

The offer and sale of products on this website of Cancellato Srl, Innovative Benefit & StartUp Company (from now on, also "Seller"), reachable at the URL www.cancellatouniform.com (from now on, "Site"), are governed and regulated by these General Conditions of Sale.

It should be noted that these General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on the Site by the User and the acceptance of the same by the Seller. Therefore, the supply of services or the sale of products by parties other than the Seller, even if they may be present on the site or reachable, for example, through links, banners, or other types of connection are not included. The Seller is therefore not responsible for the supply of services or sale of products by the aforementioned third parties.

  1. COMMERCIAL POLICY.
  2. The clothing items offered on the Site (hereinafter, "Products") are produced directly by Cancellato S.r.l., Innovative Benefit & StartUp Company, with registered office in Milan, via Premuda n. 46, C.F. and VAT number 11746840963, REA number MI2622417.
  3. All order proposals and returns made on the Site must correspond to normal consumption needs, both in relation to the number of Products purchased with a single order, and in the case of a plurality of orders relating to the same Product, even where each order is quantitatively corresponding to normal consumption needs.
  4. It is forbidden for the User to order Products for their subsequent resale.
  5. In any case, Cancellato S.r.l., Innovative Benefit & StartUp Company will not accept proposals that do not comply with these General Conditions of Sale and the Terms of Use, informing the User of the non-acceptance of the order proposal.

  1. CUSTOMER REQUIREMENTS.
  1. In order to place orders on the Site, and acquire the status of Customer, the User declares to possess the following mandatory minimum requirements:
    1. to be of age, that is to be aged 18 or over;
    2. have a registered account on the Site, linked to a valid e-mail address;
    3. possess the ability to act and therefore be able to enter into legally binding contracts.

  1. ORDER AND PURCHASE PROCEDURE.
  1. The order and purchase of Products on the Site can only take place upon free registration of an account on the Site, the procedure for which is detailed in point 6 of the Terms of use .
  2. To order, choose the Product individually (also in color and size) and add it to the cart. The cart represents a virtual position of the User in which the Products chosen and ready to be paid are stored.
  3. The User can add Products to the cart and find them again when the next browser session is opened thanks to cookies (for information on cookies, see Cookie Policy ).
  4. When the selection of the Products is completed, the User must examine the cart for a summary and check: to access it, click on the cart icon displayed in the menu on each page of the Site.
  5. The cart always indicates the total amount to be paid, including taxes and duties, especially VAT. If, during the order phase, the User enters a delivery destination outside the European Union, the value of the overall price (indicated as "Total" on the "Checkout" page) will be updated without VAT.
  6. If the Products in the cart are actually those desired, following the User check, the User must click on "Checkout" on the cart page. "Checkout" means the representation and virtual representation of the Seller's shop cashier.
  7. If the Customer has not yet logged in as a registered User, to finalize the order and purchase, he must first access his already registered account, or register on the Site and therefore access his newly registered account.
  8. Checkout is divided into three main steps:
    1. order header and shipping address;
    2. shipping method, with which the Customer can choose how to receive the ordered Products;
    3. payment method, with which the Customer can choose the payment method and obtain the necessary information.
  1. By clicking on the boxes corresponding to "I have read and fully accept the Terms of use and the Privacy Policy " and "By submitting the order proposal, I fully accept the General Conditions of Sale ", and then on" Pay now ", the User will complete the procedure for sending the order to the Seller.
  2. Without acceptance of the Terms of Use, Privacy Policy and General Conditions of Sale, as indicated in the previous point, it is not possible to forward the order to the Seller.

  1. CONCLUSION OF THE CONTRACT.
  1. In accordance with the Legislative Decree 9 April 2003, n. 70, the Seller provides the following information.
  2. For the purpose of concluding the sales contract, the User (hereinafter also the "Customer") must send, electronically, through the Site, an order proposal, by filling in the appropriate form on the "Checkout" pages and clicking on “Pay now”.
  3. Before sending the order proposal, the Customer has the right to access - by clicking on the appropriate button on the "Checkout" page - to their PayPal account or to the Apple Pay payment method (in relation to which the Seller is not responsible in any way for any disservice or damage possibly caused to the Customer), and is in any case invited to check and correct any data entry errors.
  4. The sending of the order proposal requires and implies the complete knowledge and acceptance by the Customer of these General Conditions of Sale, which in any case should be printed and stored, and constitutes a binding contractual proposal for the Client.
  5. Upon receipt of the order proposal, the Seller will send the Customer an automatic e-mail confirming receipt of the Customer's order proposal, which in no way constitutes acceptance of the Customer's order proposal, containing:
    1. General Conditions of Sale applicable to the contract, via link to this page, containing conditions and recognition of the legal guarantee of conformity of the Products;
    2. information on the essential characteristics of each Product ordered and its price (including taxes or duties);
    3. methods of delivery of the Products and related shipping / delivery costs;
    4. contact details and methods of contact of the Seller, as well as the assistance service;
    5. delivery time of the ordered Products.
  6. Having received the order proposal from the Customer, Cancellato Srl, Società Benefit & StartUp Innovativa reserves the right to confirm the availability for the realization of the Products ordered, as well as to verify the details of the previous transactions made by the Customer on the Site. If the realization of the ordered Products is not possible, the Seller will immediately notify the Customer by e-mail and the contract will not be concluded.
  7. The contract is to be considered concluded only when a subsequent e-mail from the Seller of acceptance of the order proposal arrives at the e-mail address of the Customer, with the confirmation of the realization of the Products ordered and their subsequent shipping. Therefore, only the Products indicated in this e-mail accepting the order proposal will be included in the contract.
  8. At the conclusion of the contract, the expected price will be debited from the Client's account in relation to the chosen payment method.
  9. There is no commitment between the Customer and the Seller, and therefore no contract can be considered concluded, until the Seller has sent the Customer the e-mail accepting the order proposal.
  10. The acceptance email of the order proposal will also contain a summary of:
    1. General Conditions of Sale applicable to the contract, via link to this page, containing conditions and recognition of the legal guarantee of conformity of the Products;
    2. information on the essential characteristics of each Product ordered and its price (including taxes or duties);
    3. methods of delivery of the Products and related shipping / delivery costs;
    4. contact details and methods of contact of the Seller, as well as the assistance service;
    5. delivery time of the ordered Products.
  1. At the time of shipment, the Customer will receive an additional e-mail containing the indication of the courier in charge and the tracking number of the shipment.
  2. The order proposal, and any subsequent contract concluded, will be stored in the Seller's database for the time necessary for the execution of the contract and, in any case, in accordance with the law.The Customer will be able to access the data relating to his order, and therefore to the concluded contract, by accessing his personal account.
  3. There is no commitment between the Customer and the Seller, and therefore no contract can be considered concluded, in the event that they are committed, in the procedure of compiling and sending the order, for facts attributable to both the Customer and the Seller, and also for facts not attributable to them, obvious and recognizable errors or inaccuracies (by way of example and not limited to: errors or inaccuracies relating to the Customer's data, the identification and / or selection of the Products and / or the relative quantities and / or of the relative price).
  4. The purchase contract is subject to the termination condition of non-payment of the price by the Customer, therefore, in the event that the Customer does not pay the due price, the contract will be considered terminated by law. Of this resolution and the consequent cancellation of the order, the Customer will be immediately notified by the Seller by e-mail.
  5. In any case, in the denied hypothesis of a contract not concluded for any reason whatsoever, which however has already generated a payment of the price by the Customer, the Seller will refund the amount already advanced by the Customer, through the same channel with which the Customer has made the payment. In case of cash on delivery, the refund must necessarily be made by bank transfer, after contacting the customer.

  1. PRODUCTS, PRICES AND THEIR AVAILABILITY.
  1. The Products sold on the Site are the items in the electronic catalog published on the Site and viewed by the User at the time of sending the order proposal.
  2. Each Product is described in detail in the specific information page dedicated to it, which will also indicate the color and size to choose, as well as the price.
  3. The displayed prices of the Products are in Euros and are inclusive of taxes and duties (VAT), where applicable. Delivery costs, which may vary in relation to the chosen delivery method and / or in relation to the payment method used, will be specifically indicated (in Euros and inclusive of taxes and duties, where applicable) during the purchase process, before the Customer sends the order proposal, in the receipt of the order proposal ("Order receipt confirmation") and in the order proposal acceptance e-mail.
  4. The prices of the Products may be subject to updates, the Seller reserving the right to modify them at any time. The User is therefore invited to check the price of the Products before sending the order proposal. In any case, the price of the Product will be that indicated in the order summary, displayed by the Customer himself before sending the order proposal and in the relative receipt, and that any changes subsequent to the transmission of this order will not be taken into account. .
  5. If the ordered Product is no longer available, the Seller will immediately notify the Customer by e-mail and the contract will only cover any other Products ordered and available, or, failing that, no contract will be concluded. .

  1. WARRANTIES.
  1. The Products, top quality clothing made directly by the Seller, are guaranteed by Cancellato S.r.l., an Innovative Benefit & StartUp Company.
  2. The Products offered on the Site are of a quality equal to the corresponding standards offered on the market, they are not used, irregular or vintage, but made directly on request by the Customer, after choosing the color and size. However, the clothing and fashion accessories sector is constantly evolving and offers treatments on objects that may be inconsistent with the quality according to the terms of the customer's judgment. For this reason, the description of each Product on the Site will specify the conditions of presentation of the garment offered, if it differs from the standards on the market. The Customer is therefore invited to always read the Product description, or to contact the assistance service by writing to: cu@cancellatouniform.com .
  3. The images and colors of the Products for sale on the Site may not correspond to the real ones due to the Internet browser and the screen of the device used by the User.The Seller declines all responsibility for the possibility that the colors of the Products may slightly differ from the real ones, due to a particular configuration or malfunction of the device, browser or screen of the device used by the User, or due to the limits due the standardization of web data, such as to reduce the weight and information of images reproduced in a "color space" often reduced compared to the visual spectrum of the human eye.
  4. The Products sold on the Site to Consumer Customers are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the law. The lack of conformity of the Product must be communicated to the Seller within two (2) months of its discovery, by registered letter with return receipt, certified e-mail or by contacting the assistance service (by writing to: cu@cancellatouniform.com ). The Customer who is not a consumer, in accordance with the law, is required to report the defects to the Seller within eight (8) days of their discovery, in accordance with the provisions of art. 1495 of the Italian Civil Code
  5. For the return of the Product, the provisions of point 11 of these General Conditions of Sale apply.

  1. PAYMENT METHOD.
  1. For the payment of the price of the products (including taxes and duties, if applicable), and the relative shipping and delivery costs, the Customer can opt for one of the following methods, however indicated on the "Checkout" page (or "Cashier"): Credit Card; PayPal circuit, Apple Pay. In no case will costs exceed those actually incurred by the Seller in relation to the chosen payment instrument be charged. In any case, the Seller reserves the unquestionable right to suspend, without notice and justification, one or more of the aforementioned payment methods.
  2. The Customer is required to follow the following payment procedures in order to purchase the ordered Products, depending on the payment method chosen by him.
  3. In case of payment by credit card, the customer can use the secure remote electronic payment system offered by Shopify, which accepts the most popular credit cards, adhering to the Visa / Visa Electron, MasterCard, American Express circuits. By adopting this payment system, the information relating to the payment is encrypted by the SSL (Secure Socket Layer) protocol. Shopify protects the Customer's data, as no financial information is passed on to the Seller, which does not store, retain or access the financial and personal data provided during the transaction. For any information, the Customer is referred to the website of Shopify .
  4. In case of payment through the PayPal circuit, the Customer will be redirected to the PayPal website. Payment will be sent to the address info@universocancellato.com , according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed with PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Seller, who is therefore unable to know and does not store in any way the data of the Customer's Credit Card (possibly connected to his account PayPal), or the data of any other payment instrument connected with your possible PayPal account.
  5. In case of payment by request for sending money through the PayPal circuit, with the automatic e-mail confirming receipt of the order, the Customer will be asked to communicate the e-mail address corresponding to his PayPal account to which the Seller must formalize the request to send money for the sale of goods. Once the Customer communicates this e-mail address, the Seller will formalize the aforementioned request directly through the PayPal platform, so that the Customer can make the payment through this circuit. The Customer guarantees that the e-mail address corresponding to the PayPal account belongs to him and the shipping address indicated on this platform is attributable to him, exempting the Seller from any liability deriving from information not correctly communicated by the Customer, or from him reported on the PayPal platform.
  6. In case of payment via Apple Pay circuit, the Customer with an Apple ID account, with Wallet containing valid credit, debit or prepaid cards, can use the secure remote electronic payment system offered by Apple Inc. The Site will automatically recognize the presence of an Apple ID account stored on the device through which the Customer visits the site and will present the "Apple Pay" button to the Customer.Payment is therefore managed by integrating the Site with the Apple Inc. operating system, without the need for the Customer to enter billing and credit card details. For any information on the Apple Pay payment method, the Customer is referred to the official page: www.apple.com/it/apple-pay .
  7. In all cases, the price for the purchase of the Products and the related shipping costs will be charged to the Customer's account (in relation to the chosen payment method) at the time of sending the acceptance by the Seller, of the Customer's order proposal and, therefore, at the time of the conclusion of the contract.

  1. DISCOUNT COUPON CODES.
  1. The Seller may offer discount Coupon Codes to Users registered on the Site; these discount Coupon Codes can only be applied to purchases made through the User account for which they were offered and registered, and are strictly personal and non-transferable.
  2. Discount Coupon Codes can have various origins and are generated without prior notice, and will always be communicated individually to the Direct Users concerned.
  3. Discount Coupon Codes may not be cumulative: the Seller will specify if and when only one can be used per order.
  4. The use of a discount Coupon Code can take place with a maximum spending limit, which will in any case be indicated by the Seller if it is set.
  5. Some brands may be excluded from some promotions and, therefore, it will not be possible to use the discount Coupon Code for the order of the related Products.
  6. A discount Coupon Code cannot be applied to orders already processed (i.e. sent to the Seller's system).
  7. If the User is in possession of a discount Coupon Code, he must write it in the appropriate space that appears in the final phase of the Checkout procedure: the overall total of the final price will then be updated automatically.
  8. Discount Coupon Codes can represent discounts, promotions or initiatives, which can be applied in various ways: by way of example, it can be a discount defined in a precise monetary value, or a discount defined as a percentage value on the purchase , or even a discount applied only to the second Product possibly ordered.
  9. The specific conditions of use governing the discount Coupon Codes will be specified at the time of their issue.

  1. SHIPPING OF PRODUCTS AND DUTIES.
  1. The delivery of the Products is subject to a fee and, unless otherwise specified, the delivery costs are charged to the Customer.
  2. The amount of delivery costs due in relation to a specific order, as well as the delivery times, are expressly and separately indicated (the cost in Euros and inclusive of taxes and duties, if applicable) during the purchase process and in the order summary, before the Customer proceeds to send the order proposal. In any case, shipping times may vary based on the availability of the Products and any forecasts are indicative and limited to the Italian territory.
  3. The Seller ships the Products ordered with the service provided by affiliated couriers, which track all shipments, in Italy and in the world. At the time of shipment, the customer will be provided with the tracking number of the shipment, so that he can follow the progress of the shipment of his order.
  4. In any case, for shipments destined outside the European Union, the shipping service is of the Delivery Duties Unpaid (DDU) type, i.e. customs duties and charges, import taxes and local taxes are always charged to the Target customer.
  5. Couriers make deliveries from Monday to Friday, during office hours. In the event that the delivery is not successful due to unavailability of the recipient and / or failure to find the address of the recipient due to the negligence of the Customer, the order will be returned to the Seller's warehouse and the sales contract may be considered terminated by law. , pursuant to and for the purposes of art. 1456 of the Italian Civil Code The Seller will therefore proceed with the reimbursement of any price already paid by the Customer, less the costs of the unsuccessful shipment, the storage costs, the costs of returning to the Seller and any other expenses incurred by the Seller due to the non-delivery due to the absence of the recipient, without prejudice to further compensation for damage. The termination of the contract and the refund amount will be communicated to the Customer by e-mail.
  6. If it is not possible to use an express courier, the Seller may ship through the national and international post, indicating the Customer a shipping code, without however guaranteeing its traceability. The Customer is invited to contact the Seller for any further information on delivery times, by writing an e-mail to cu@cancellatouniform.com .
  7. Should order proposals be received that provide for the delivery of Products to areas not served by a regular shipping service, the Seller still reserves the right not to accept the order proposal.
  8. The shipment of the Products takes place exclusively and strictly following receipt of the payment.
  9. Customers residing in countries that are not part of the European Union are exempt from VAT and will not be charged for it. At present, the countries that are part of the European Union are: Austria, Belgium, Bulgaria, Cyprus, Czechoslovakia, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
  10. The Customer is required to report any particular characteristics relating to the place of delivery of the Product and / or its location. In the event that he does not provide such information or provides incorrect information, any additional costs that the Seller will have to incur to complete the delivery of the Product will be at his sole expense.
  11. When the Customer receives the ordered Products, he is required to carefully check the package before affixing a signature as proof of delivery of the shipment.
  12. In the event that the package is damaged or if the adhesive tape is tampered with, the Customer is required to sign the receipt "subject to control", specifically indicating the reason for the reservation (for example: "laundry package "Or" crushed package ") or to refuse delivery. The unreserved receipt of the Products, in fact, does not allow the Seller to accept any request for reimbursement or compensation for damage from the Customer, nor to take legal action against the courier in the event of loss or damage to the Products, unless the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery. In the latter case, however, the damage must be reported as soon as it is known and no later than eight days after receipt. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.
  13. In the event that the delivery has been accepted with an unauthorized signature or evidence of tampering with the package is found, the Customer is required to immediately report the incident to the local courier office and to contact the Seller by sending an email to cu@cancellatouniform.com .
  14. The Products are not subject to import taxes or customs duties, if delivery takes place in Italy or within the European Union.
  15. On the contrary, in the event of deliveries to countries that are not part of the European Union, the Products may be subject to import taxes and / or customs duties, depending on the type of product and the country of destination, which cannot be foreseen. beforehand. For this reason, for more information, the customer is invited to contact the customs office of their country. In any case, any costs relating to import taxes and / or customs duties are the total and exclusive responsibility of the Customer.

  1. 10.RIGHT OF WITHDRAWAL.
  1. In accordance with art. 52 of the Consumer Code, the Consumer Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) days from the day of delivery of the Products purchased on the Site.
  2. The right of withdrawal is correctly exercised within the withdrawal period referred to in Article 52, paragraph 2, and Article 53 of the Consumer Code if the communication relating to the exercise of the right of withdrawal is sent by the Customer before of the expiry of the withdrawal period.
  3. Pursuant to art. 54 of the Consumer Code, the Consumer Customer may withdraw from the contract concluded with the Seller by sending the latter, by post or e-mail, to the above addresses, an explicit declaration of exercising the right of withdrawal from the contract, adopting possibly the module type as per Annex 1, lett. B of the Consumer Code.
  4. Upon receipt of the declaration of withdrawal, the Seller immediately communicates to the Customer, by e-mail, a confirmation of receipt of the exercised withdrawal, which will be followed, following the investigations, by a further e-mail of acceptance or refusal of the withdrawal, depending on the occurrence or failure to comply with the methods and terms for exercising this right indicated below.
  5. Pursuant to art. 57 of the Consumer Code, once the withdrawal from the contract has been exercised, the consumer Customer is required to return the Products, sending them to the Seller or delivering them to a physical store strictly indicated by the Seller, without undue delay and in any case within 14 (fourteen) days from the date on which he communicated to the Seller his decision to withdraw from the contract. The deadline is met if the Customer sends back the Products before the expiry of the period of 14 (fourteen) days. The costs of returning the Products to the Seller are fully borne by the Customer, as well as the responsibility of the latter in case of loss or damage to the Products during transport, which is due to a negligent choice of the courier in charge of the shipment. and / or the shipping methods. It is therefore suggested to use particularly reliable couriers and to use shipping methods with tracking.
  6. In addition to the terms and methods described in the previous points 10.1, 10.2 and 10.3, the right of withdrawal is understood to be correctly exercised if the following conditions are also fully met:
    1. the Products must not have been used, worn, washed;
    2. the Products are delivered to the Customer with an identification and disposable tag: it must still be present, well preserved and, in the case of disposable seals, attached in the original position;
    3. the Products must be returned in their original packaging, if it is disposable it must not have been opened and must still be well sealed;
    4. the Products must still have all the original labels, packaging and accessories (dust bags, hangers, clothes covers, etc.) received with the order;
    5. swimwear and underwear (bikinis, briefs, boxers etc.) can be tried on by the Customer on top of their personal underwear, but they cannot show signs of use, nor can the relative hygienic protection label be removed should have been removed;
    6. the Products must not be damaged;
    7. the Products must be delivered to the courier in charge of shipping, or delivered directly to a physical store indicated by the Seller, within 14 (fourteen) days from the notification to the Seller of withdrawal from the contract;
    8. in the case of Products shipped from a country outside the European Union, import duties and taxes in Italy must be paid in advance by the Customer.
  7. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is also excluded in the event that the Customer has purchased tailor-made or customized products, or sealed products that cannot be returned for reasons of hygiene or health protection and that have been open after delivery.
  8. If, upon adequate verification by the Seller, the right of withdrawal has been exercised following the methods and terms indicated above, the Seller will send the Customer, via e-mail, the acceptance of the withdrawal and the Products thus returned and, subsequently, to reimburse any price already paid, with the exclusion of any import taxes, customs duties and any other amount not included in the sale price, in the shortest possible time and, in any case, within 90 (ninety) days from date on which the Seller became aware of the exercise of the right of withdrawal.
  9. In the event of a refund, the Customer can choose between two different methods, to be communicated to the Seller in response to his e-mail accepting the withdrawal exercised:
    1. Voucher: a discount code corresponding to the price of the returned Products will be sent to the Customer, net of any import taxes, customs duties and any other amount not included in the sale price.This Voucher can be used within 90 (ninety) days from the time of issue in a single solution for an order that has a value equal to or greater than the refund;
    2. refund of payment: for orders paid with PayPal or Credit Card (also through Apple Pay), the refund, net of any import taxes, customs duties and any other amount not included in the sale price, takes place on the account / Credit Card from which the payment originated, according to timelines over which the Seller has no control power, as these are procedures under the exclusive competence of PayPal or the bank issuing the Credit Card.
  10. If the Customer does not comply with the methods and terms for exercising the right of withdrawal referred to in points 10.2, 10.3 and 10.4, he will not be entitled to a refund of the sums already paid to the Seller, who will communicate via e-mail the non-acceptance of the return; in this case, within 14 (fourteen) days of receiving the Seller's e-mail, the Customer may request to receive the Products again, at their own expense, in the state in which they were returned to the Seller. In case of refusal by the Customer, the Seller may keep the Products, in addition to the price already paid for their purchase.
  11. In any case, the Seller cannot be held responsible for:
    1. any delays in reimbursement attributable to the Customer (if he had not communicated preferences for the reimbursement and / or had communicated incorrect coordinates), banking institutions, payment circuits and / or third parties;
    2. Products returned by mistake, or damaged or not returned due to the responsibility of the shipper or attributable to third parties.
  12. With the exercise of the right of withdrawal, the Customer has no right to any change (size, color, article, etc.) of Products.

  1. RETURN OF NON-CONFORMING PRODUCTS.
  1. If the delivered Product, upon verification by the Seller, does not comply with the order or should be flawed or defective, the Consumer Customer has the right to request the repair or replacement of the Product, or, where such remedies are not possible or were excessively onerous, has the right to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
  2. The Customer who is not a consumer, in accordance with the law, is required to report the defects to the Seller within eight days of their discovery, in accordance with the provisions of art. 1495 of the Italian Civil Code, and can request at his choice, pursuant to art. 1492 of the Italian Civil Code, the termination of the contract or the reduction of the price, unless, for certain defects, the uses exclude the termination. Furthermore, the Seller explicitly recognizes the right to request the repair or replacement of the Product also to the non-consumer Customer.
  3. To request the repair or replacement of the non-compliant Product, the Customer must return the Product by making a formal request to cu@cancellatouniform.com with the details of the non compliance. Upon receipt of the Customer's request, the Seller will provide feedback by e-mail, in which he will specify where and how the Product can be shipped or delivered to the Seller and that the Product itself must be subjected to careful evaluation.
  4. The return will in any case be at the Customer's expense, including any costs relating to import taxes and / or customs duties.
  5. The Seller reserves the right to request photographic evidence before authorizing the return of defective Products.
  6. Upon receipt of the returned Product, the Seller will verify the actual existence of the defect or defect complained of and that the damage cannot be attributed to the Customer himself or to the normal and correct use of the Product. In fact, the so-called occurring defects, ie defects due, for example, to the use of the Product or its lack or poor maintenance, are to be considered excluded from the legal guarantee.
  7. In case of defects, defects or damages of the Product attributable to the Customer or to the normal use of the Product, the Seller will communicate to the Customer, by e-mail, the reasons for the non-application of the remedies of the legal guarantee and the methods to recover the returned Product, with costs at the total and exclusive expense of the Customer. Furthermore, in this case, the Customer will be required to reimburse the Seller for the costs incurred for the return (verification and transport) of the Product.
  8. Except for the hypothesis of a defective and / or non-compliant Product, the Seller does not accept any exchange (size, color, article, etc.) of Products already purchased.

  1. 12. PROCESSING OF PERSONAL DATA.
  1. The personal data of Users / Customers will be processed as illustrated in Privacy Policy .
  2. For any further information on the processing of personal data, you can contact the Seller by writing to info@cancellatouniform.com .

  1. 13. APPLICABLE LAW AND JURISDICTION.
  1. Without prejudice to the application of the mandatory rules for consumer protection (only in the event that the Customer is a consumer), these General Conditions of Sale are governed by Italian law and, in particular by the civil code, by the Consumption (for consumer customers) and by Legislative Decree 9 April 2003, n. 70.
  2. In the event of disputes between the Seller and each User / Consumer Customer, arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the site http://ec.europa.eu/odr .
  3. For all disputes relating to the purchase of Products on the Site and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself , the Court of Milan.

  1. 14.CHANGE OF THE GENERAL CONDITIONS OF SALE.
  1. These General Conditions of Sale can be modified unilaterally by the Seller at any time and are to be considered effective from the date of publication on the Site.
.